Our relationship with you

Thank you for visiting the Stadgaz website, and for your interest in our company, our products and our services. Our goal is to provide you with quality products and services to meet your needs. We collect personal information about you in the course of doing business with you.

We protect the privacy of your personal information in accordance with Respecting your privacy and the law. This Privacy Policy applies to all users of our Stadgaz website together with all our related Platforms.
The purpose of this Privacy Policy is to set out how, why and when Stadgaz (Pty Ltd) t/a stadgaz.co.za (Stadgaz) uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).

This policy describes the way that Stadgas (and our agents and contractors) handle personal information collected in South Africa from our customers and from any visitors to our online websites. It does not apply to personal information collected from external websites, whether or not linked to our websites.

Related information sources:

It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information.

Please accept that such notices may be provided with prior notice.

In this Privacy Policy, the terms –

• “Personal Information”, and “process/processing” bear the same meanings as set out in POPI.
• “we”, “us” or “our” refers to Stadgaz
• “you” and “your” refers to every person that accesses or uses our Platforms also referred to as a user.
• “registered user(s)” refers to anyone registered on our Platforms and has provided us with a unique email address and password as well as other Personal Information in order to order goods and services on our Platforms.

This Privacy Policy details :

1. Why we collect Personal Information and What is Personal Information

Personal information is information that allows others to identify you. We only collect personal information that is reasonably necessary to carry out our business functions.

If you are our customer, we collect personal information that permits us to provide you with our products and services, assess your credit application, and identify you in case you should need to have your product exchanged or repaired. We also collect personal information for the purpose of letting you know about our products, services, promotions or opportunities that may interest you. For customers who are legal entities, we collect personal information about your employees or officers so that we may contact your company through them and solely for the business undertaking.

2. How we collect personal information

We will only collect personal information by fair and lawful means. Generally, we will only collect personal information directly from you or your authorised representative. However, we may also collect personal information about you from other sources, such as mailing lists, websites, contractors, business partners or others.
This Policy Sets out the following terms and conditions

• how it is collected
• the kind of personal information we may collect
• how it may be used or disclosed
• how it is stored and kept secure
• how you can control what personal information we collect and how it is used
• how you can access it
• how it can be updated
• how we handle information on the Internet
• how to contact us
• where to get more information about privacy issues

Further:

We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information.

3. The kind of personal information we may collect

We may collect personal information that allows others to identify you. Examples of personal information include:

• your name,
• postal or email address, residential address
• age,
• date of birth,
• ID Number.

Normally we will collect personal information with your consent, but we are permitted to do so without your consent where this is unreasonable or impracticable to obtain. However, there are certain kinds of personal information that require special treatment.

Your sensitive information

Stadgaz does not normally collect sensitive information, and we will never collect sensitive information about you without your consent, except as specifically permitted by law. When you become a registered user, we have to collect and process your Personal Information to render our services to you.
When you register to use our Platforms, we may collect the following Personal Information:

are examples of sensitive information that may include information about your:

• racial or ethnic origin
• political opinions
• religious or philosophical beliefs or affiliations
• membership in a professional or trade association
• membership in a trade union
• details of health or disability
• sexual orientation
• criminal record
• Information from minors

We will not knowingly collect, use or disclose personal or sensitive information from a minor without obtaining prior written consent from a parent or guardian

IF YOU ARE BELOW THE AGE OF 18

If you are under the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example by asking you to provide us with your parent’s or guardian’s contact details so we can contact them. We may also check and verify guardian details . Failure to provide verifying information of your guardian may lead to refusal to use our Platforms.

WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS

Got Gas processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. In order for users to access and use our Platforms we collect and process some Personal Information. How we may use and disclose personal information

We only use personal information for the purpose for which it was collected or given to us (the “primary purpose”). The primary purpose must always be directly related to one of our business functions or activities. We may use personal information for other purposes (“secondary purposes”) if required or permitted by law or if we have your express or implied consent. Personal information is used only to the extent necessary and only for the legally permissible purpose for which you gave your consent.

Direct marketing

We may use personal information we collect from you to identify particular products, services or special offers that we believe may be of interest to you. We may then contact you to let you know about these opportunities. We will only do this with your express consent, or where this is impractical, your implied consent. We will always give you an easy way to opt out of receiving such information in the future. Whenever we use personal information to contact you for purposes of direct marketing, we will include a prominent statement that tells you how to opt out of receiving direct marketing communications.Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile.

You agree that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

Information from using our Platforms

When you access our Platforms, whether or not you are a registered user, Depending on how you access and use our Platforms, we may receive:

– log in information, through online identifiers, including information on how, when and for how long you use our Platforms and other services, the content you view and search queries you submit.
– information about the equipment you use to access or use our Platforms, including the type of device you are using, how you access our Platforms, your browser or operating system and your Internet Protocol address.
– the geographic location from which you accessed our Platforms, including your device’s global positioning system signal and information about nearby wifi networks and cell towers. We get this information when you use location-enabled services.
– other information about you from third parties, such as social media.

WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

We process the Personal Information we collect and receive to:

identify you;
verify your identity;
create a user account for you; and/or
enter into a contract with you.

Our Websites:

We collect anonymous information about your likes and dislikes based on your behavior as you navigate our websites. We may also collect other anonymous information such as:

• the country from which you are accessing the site
• the website that has directed you to our website
• your server address
• the search term you use
• if you have come to our site via a search engine and the files that you download from our website
• top level domain name
• the date and time of your visit to the site

In some cases we collect personal information that can be linked to you individually, for example, when you log onto or visit our online services as a registered user. We may store information such as the comments you make, the pages you visit or the links you click. RETENTION AND RESTRICTION OF RECORDS.

We keep your Personal Information for as long as:

– we need it to provide our Platforms, products or services to you.
– it is required or allowed by law and is in line with our internal retention policies.
– it is necessary to uphold the contract between you and us.
– you have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information.

We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period once that period expires.

By accessing and using the Platform, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.

USER TRACKING AND COOKIES

We collect information to monitor the use of our online services. The information helps us improve our services by learning what our users prefer and what, if anything, needs fixing. We collect this information using ‘cookies’. Cookies are small text files that are created during your visit to our website and stored on your browser. Cookies do not identify individual users, although they do identify a user’s internet browser type and internet service provider. Credit card information is never stored in a cookie. Cookies created by our servers can only be read again by us and not by any external website. Most browsers are set to automatically accept cookies. You can deactivate this function in your browser if you do not want your cookies stored. Our Internet sites can still be used without cookies or other website controls such as Javascript or ActiveX but some advanced features may not be available to you.

Our website use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help analyse how a website is used. The information generated by the cookie about your use of our websites will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing us with other services relating to website activity and internet usage.

The IP address that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You can opt-out from being tracked by Google Analytics with effect for the future by downloading and installing the Google Analytics Opt-out Browser Addon for your current web browser here: https://tools.google.com/dlpage/gaoptout?hl=enBy accessing and using the Platform, you consent to our use of cookies.

OPT OUT FROM DIRECT MARKETING

You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email and/or SMS notifications by “opting-out” of any direct marketing communications we may send to you.

Our online protection:

We take steps to ensure that information we obtain through our websites is protected. For example, our websites have electronic security systems in place, including the use of firewalls and data encryption. User identifiers, passwords or other access codes may also be used to control access to your personal information on our websites. We do not give personal information collected online to other agencies or organisations without your consent unless we are required to by law, or we believe an individual would reasonably expect us to do so.

Online shopping:

We also collect personal information from you through our online shopping facility. Online shopping is provided to you for your convenience. If you do not wish to place your order on the internet, you may contact us by phone or email.

SENDING YOUR PERSONAL INFORMATION OUTSIDE SOUTH AFRICA

We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for purposes set out above including for data storage and back-up purposes to ensure the safety and integrity of our systems.When any of your information is sent outside our borders we will ensure that it is handled and done legally as set out in POPI.

Further consent:

By accessing and using our Platforms, you consent to us transferring your Personal Information outside of South Africa as set out in POPI.

SECURING YOUR PERSONAL INFORMATION

We secure all information provided to us under our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.

In order to implement and maintain such measures,and policies, we have controls and procedures that cover for example:

– hardware and software security.
– access controls and monitoring of access.
– secure storage, destruction and encryption of records of Personal Information.
– Personal Information breach reporting and remediation.

Third party services

Sometimes we use third party platforms to deliver our online resources. Those sites are hosted and managed by external organisations. Sometimes you may be able to access other websites by clicking on links we have provided in our websites. Those sites are also external to Stadgaz. External websites and are not subject to our privacy standards, our procedures or this policy.

We are not responsible for protection of personal information or data collected through external websites. You should review the privacy policy for each website you visit before you disclose any personal information or data through the website. Occasionally, we use third parties to provide us with aggregate statistical analysis of our website traffic. We do not provide them with any personal information. Should you disclose your Personal Information to any third party other than Stadgaz, we shall not be liable for any loss or damage arising or suffered by you as a result of the disclosure of such Personal Information to any third party. You should always ensure that you read the privacy policy of any third party.

Credit card information

We provide you with the opportunity to pay for products or services you purchase online by credit or debit card. Our online shopping facility permits you to save your card details in an online profile so you do not have to enter the details each time you make a payment. Your credit or debit card information is transmitted directly to our online credit card payment service provider and is not stored on our Internet servers. Our online credit card payments are currently processed on our systems by our bank First National Bank . You can check their policies on their website www.fnb.co.za

Order information

Your order details are only stored and transmitted in encrypted form on our internet servers. This means that communication between your browser and our order system, for instance, cannot be read by others on the internet. Using our ordering system is regarded as consenting to the storage and use of your information by Stadgaz and its business partners.

KNOW YOUR RIGHTS

Having provided adequate proof of your identity, you have the right to:

– view, correct and/or amend your Personal Information we process. Please note that as a registered user, you can do this through your user account. at this stage we will only retain your Personal Information subject to any legislative requirement and/or our internal retention policy.-

– You may request a record of the information we hold about you, this may attract an admin fee to release this information description of your Personal Information.

– us complying with your requests upon receipt unless we have credible reason why we cannot comply.
– inform you if reasonably practicable, should we change your Personal Information and this has an impact on decisions about you.
– notify you of any unauthorised usage or access of your Personal information or any irregularities identified.
– notify you of unauthorised access to your Personal Information.
– provide you with reasonable evidence of our compliance with our obligations under this Privacy Policy on reasonable notice and request.
– Submit a complaint to be addressed via the regulator under the law of the Republic of South Africa.

HOW TO LODGE A COMPLAINT:

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.

The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/

We may occasionally update this Privacy Policy. When you use our Platforms the version of the Privacy Policy posted on this page applies to you and is current.

Contact Us :